Consensus Building: Changing Minds to Reach Agreement
For a diverse group to reach consensus, at least some of the participants – perhaps all of them – have to change their minds. They come into the room with differing, often fundamentally conflicting ideas about the challenges they face. They likely disagree on how to define problems, technical methods that should be used to [...]
Mediating on Two Tracks: the Rational and the Rest of Human Nature
Robert Benjamin’s essay on the place of irrationality in mediation, discussed in the previous post, urges mediators to focus as much on the emotional and even illogical motives contributing to conflict as on the rational analysis of issues. Many practitioners do this, in so far as they can, because they not only recognize the importance [...]
